Returns & Refunds
Every order is protected against damage in transit. We've got you covered.
How Returns Work
Document the Damage
Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims and must be submitted with your request.
Contact Us
Email us (support@elevatelabs.shop) with your order number and photos of the damage. We'll respond within 24 hours to review your claim.
Get Your Replacement
Once we verify the damage, we'll ship a one-time replacement at no cost to you. All claims are subject to review. One replacement per customer per order.
Eligible for Return
- Products damaged during shipping (with photo evidence)
- Defective products that don't meet purity standards
- Incorrect items received
Not Eligible for Return
- Opened vials
- Damage claims without photo evidence
- Products improperly stored after delivery
- Products without proof of purchase
Received a Damaged or Defective Product?
We take quality seriously. If your ElevateLabs order arrives damaged in transit, we'll send a one-time replacement at no cost to you. Photo evidence is required and all claims are subject to review. One replacement per customer per order.
Take Photos
Document the damage or issue with clear, well-lit photos immediately upon receipt
Contact Us by Email
Email us (support@elevatelabs.shop) and share your order number with photos
Get Replacement
We'll review and ship a replacement within 24 hours of approval at no cost
Replacement Timeline
Note: One replacement per customer per order. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected. ElevateLabs reserves the right to deny replacement requests at its sole discretion.
Important Disclaimer
- All products are sold strictly for research purposes. ElevateLabs is not responsible for any misuse or improper storage of products.
- Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.
- Excessive or suspicious claims may result in account review and denial of future replacements.
- By placing an order, you acknowledge and agree to this policy.