At ElevateLabs ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit elevatelabs.shop or make a purchase from us. All products sold are for research purposes only.
Information We Collect
We collect information you provide directly to us when placing an order or contacting support:
- Contact Information: Name, email address, phone number, and shipping/billing addresses
- Payment Information: Credit card details and billing information processed securely through our payment providers (Shopify Payments, PayPal, Venmo)
- Order Information: Products purchased, order history, and transaction details
- Communication Data: Messages and support requests sent via Discord or any other channel
- Account Information: Username and password if you create a Shopify account
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages viewed and time spent on our site
- Referring website and exit pages
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and our products
- Send promotional emails (with your consent)
- Improve our website and customer experience
- Prevent fraud and enhance security
- Comply with legal obligations
- Respond to your questions and support requests via Discord
Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors (Shopify, PayPal), shipping carriers, and email service providers who help us operate our business
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and monitoring
- Limited access to personal information
- Secure data storage with encryption at rest via Shopify's infrastructure
Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences and cart contents
- Analyze website traffic and usage patterns
- Personalize your experience
- Serve relevant advertisements
You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our Shopify-powered store.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise these rights, contact us via our Discord server: discord.gg
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.
Children's Privacy
Our website is not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will promptly delete it. All products are sold for research purposes only and are not intended for human use.
Third-Party Links
Our website may contain links to third-party websites (including Discord). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
